Q: Is my personal information and credit card transaction secure?
1Contacts uses secure transaction and encryption technology. Security is activated when you log in. No one can access your personal information transmitted over the web. (A lock or key indicates secure site). All names and personal information in our database is encrypted and unreadable without the proper security passwords. See more security information...Back to top
Q: Will I receive junk e-mail?
Never! (At least never from us) We will never sell/trade our patient e-mail/postal address lists for any reason.Back to top
Q: Where are my lenses shipped from?
They are shipped directly from a contact lens distributor to your door. See more shipping info...Back to top
Q: What if I don't know what type of lens that I am wearing?
You are not alone. Most patients are unsure of at least one parameter of their lenses. All online orders are verified with your Eye Care Provider before the lenses are shipped.Back to top
Q: What if my eye doctor is not listed?
After searching for your Eye Care Provider, you will have the opportunity to start the ordering process without actually selecting an Eye Care Provider.Back to top
Q: Can I order any lens online?
Yes. Any soft lens.Back to top
Q: Do I pay for sales tax or shipping?
Contact lenses are not taxable online in the USA. Many contact lens manufacturers offer free shipping with their products with a minimum order. Otherwise, shipping charges will apply. See more shipping info...Back to top
Q: How long does it usually take to get my lenses?
1Contacts stocks 90% of all contact lenses in over 6 million dollars of inventory. Most orders are shipped on the next business day.Back to top
Q: Who do I ask for specific information on my contact lenses (e.g. fit, prescription)?
1Contacts is an extension of your Eye Care Provider’s office. Any specific questions regarding your lenses should be directed towards your local Eye Care Provider.Back to top
Q: If my order is cancelled, how long are my credit/debit card funds held?
The amount of time that your funds are held in the unlikely event of a cancelled order varies between financial institutions. It typically is between five and nine days. 1Contacts cannot speed this process.Back to top
Q: Who do I ask about shipping or billing?
Us! Please use the Talk To Us form and reference your order number.Back to top
Q: What if my lenses need to be returned or exchanged?
Sales are backed by a 100% Satisfaction Guarantee Back to top
1Contacts.com is committed to provide you with the easiest contact lens replacement service on the Internet. We do not require your contact lens parameters because we contact your eye care provider for your most up-to-date lens information. If there arose a need to return your lenses, contact our customer service department and we will arrange an immediate exchange or refund.
Q: Does 1Contacts handle insurance forms?
At this time we do not handle forms that required signatures.Back to top
Q: What if multiple users use the same e-mail address?
Each user will be able to setup their own username so that they may share a common email address.Back to top